Protecting patient privacy is becoming increasingly complex, especially as the volume of data, staff activity, and patient visits grow. Healthcare organizations face an overwhelming volume of user activity, with the average hospital generating over 60 million auditable events each month. Yet, only about 1,000 of those events are actually reviewed, pointing to significant gaps in compliance monitoring.
What Happens When Suspicious Behavior Flies Under the Radar
While modern privacy monitoring tools may have the ability to process large volumes of auditable events, they often assess suspicious behavior one incident at a time. This narrow view leads to low suspicion scores and increases the risk of false negatives – especially when questionable behavior is spread out over time. As a result, patterns of serial snooping can go undetected, creating a major blind spot. These missed violations account for nearly 15% of undetected breaches and have accounted for some of the most damaging privacy incidents in recent history.
Without a way to connect these incidents, healthcare organizations remain vulnerable to repeat offenders, growing privacy risks, and significant reputational harm.
See the Bigger Picture with Multi-Incident Privacy Cases
With the recent introduction of Multi-Incident Privacy Cases, PrivacyPro is changing how hospitals, health systems, and other healthcare organizations detect, assess, and respond to suspicious activity. This new capability shifts privacy monitoring from a narrow, event-by-event view to a more comprehensive, intuitive approach – so that compliance teams can catch high risk behavior more quickly.
Faster Detection of High Risk Activity
By aggregating cases, EMR users who repeatedly violate privacy protocols, such as multi-patient suspicious accesses within the same day, are grouped into a single case and elevated to your attention more immediately. This capability will evaluate and combine cases occurring within a 24-hour period, across the same category and multiple patients. For example, instead of seeing separate cases and alerts for an employee snooping on four different patient records within a day, you will now see a single, multi-incident case that shows “John Smith accessed four patient records on 3/31/24.”
This streamlines investigations by aggregating suspicion scores and surfacing repeat violators, shifting privacy monitoring from isolated events to a more efficient and pattern-based approach.
Built for Comprehensive Investigation and Resolution
Multi-Incident Cases are designed to support thorough, efficient investigations by combining related events while preserving the details of each. Every incident within a case retains its own suspicion score and event information, allowing compliance teams to review and resolve each one independently and dig deep without getting buried in the noise.
Check out the on-demand demo to see it in action. PrivacyPro customers looking to enable this feature can contact their Customer Success Manager to get started.