At Bluesight, few things are as important to us as delighting our customers. Successful healthcare software implementation isn’t just about getting a platform up and running. It’s about ensuring your team feels confident, capable, and more empowered than they were before. That’s why we’ve built a dedicated implementation team and a process engineered to minimize friction and surface meaningful insight as quickly as possible.
The goal is simple: we want customers to be more excited about using Bluesight after implementation than they were before. Our implementation team guides each customer through a structured process designed to be as short as possible while still delivering the training and resources necessary to succeed. Customers get up and running quickly while feeling empowered to act on the new level of insight Bluesight provides.
Here are four ways in which our implementation process delights our customers:
Flexibility and Shared Goals
Our team adapts and provides real-time schedule updates as the project progresses without sacrificing on our commitments to our customers. If something in the project changes, our team is able to adjust the implementation plan and timeline to reflect the change, being fully transparent and upfront with our customers. Because we use a milestone planning approach, our customers are able to update their own timelines, and our team has the flexibility to respond to the change requests. This method empowers our customers to fully understand the implementation schedule and tailor the implementation plan to their organization’s specific needs.
The implementation team also brings together people from different backgrounds: project management, data science, software engineering, data engineering, and customer success. In building our implementation team this way, we have unified all the resources necessary to facilitate implementations under one shared goal. The multidisciplinary nature of the team allows all stakeholders at our customer sites to communicate with the Bluesight team members who speak their language. For example, if a customer has a highly specific data question, we directly connect them with the data scientist or engineer on their implementation team, eliminating possible confusion, simplifying communication, and expediting the implementation process overall.
Technical Diligence is Done Before Implementation Begins
To make the implementation process easy, Bluesight conducts technical diligence before a contract is signed. During technical diligence, we try to proactively mitigate any risks to the project by discussing expectations and technical details, such as which systems are in scope, versions of the systems already in place, and the size of the user group. This process is guided by all of our previous implementations, allowing us to apply what we’ve learned to further enhance the processes and deliver outcomes that delight our customers.
Our Platform is Built to be Configurable
Similarly, the implementation process at Bluesight is built in such a way that the process is turn-key and totally configuration-driven. For our customers, this translates into shorter implementation time. Because the platform is configuration-driven, no coding is required, and we can reduce the time necessary to get customers up and running in the Bluesight platform.
Data Specs and Scripts for Easy Ingest
Data quality is the foundation of effective pharmacy analytics. From the very first step of implementation, Bluesight works closely with customers to understand the structure of their data, because the better we understand your data, the more powerful the platform becomes.
When we integrate with sufficiently large and well-structured datasets, our platform can more accurately identify potential privacy violations and medication access anomalies, greatly reducing false positives. This allows your team to focus on true threats to patient data rather than chasing noise.
Here’s what Bluesight provides to make data ingestion fast and straightforward:
- Pre-built data extraction scripts so your team doesn’t have to build them from scratch
- Hands-on support through the initial extraction and integration process
- Detailed data specifications that define exactly what’s needed and in what format
- Expedited data formatting that gets auditing up and running faster
- Ongoing data structure guidance to maximize platform accuracy over time
This jump-starts or, in many cases, eliminates the script-building step entirely, dramatically reducing the time between contract signing and your first meaningful audit. For health systems and pharmacies concerned about patient data privacy, faster ingestion means faster protection.
We are committed to delighting our customers with the easiest, fastest, and highest-quality implementation process. We’ve designed our implementation team and process with this commitment to delighting our customers and providing them with the best user experience possible. If you’re ready to learn more about our approach to customer implementations, contact us to start the conversation. You can also explore what makes Bluesight’s team determined to deliver for more on our commitment to customer success.