Professional Services is a recently launched initiative that supports hospitals in managing their Bluesight for Controlled Substances program.
Jennifer Symon, our Director of Clinical Solutions, interviewed our Senior Vice President of Clinical Strategy Doug Zurawski to learn more details.
Below is the transcript of the video:
What were some of the pain points you were hearing from customers that inspired you to launch the Professional Services program?
Every hospital today is in some stage of planning, implementing and/or managing a drug diversion prevention and detection program. I initially did some market research with around 20 DOPs and I was constantly hearing consistent themes from them.
- Routine tasks are not getting done or are difficult to complete
- Limited resources
- Lack of expertise
- Competing priorities
- Transaction Reconciliation First
What makes up a good diversion program based on your experience?
The foundation of an effective drug diversion prevention, detection and response program is firmly based upon ten fundamental components. Depending on where the hospital may be in its drug diversion program journey, you may have only some of the following elements in place or perhaps a majority with additional items planned for inclusion.
- Drug Diversion Task Force
- Culture, education, competencies
- Investigation structure
- Reporting – what’s your number?
- Auditing process
- Automation use
- Human Resources
Recently, we released our drug diversion program practice guide to support hospitals in facilitating conversations and decision making around drug diversion prevention, detection and response program processes and how they may be hardwired into your practice within Bluesight® for Controlled Substances.
What are some key considerations pharmacy staff should focus on when evaluating if they need outside help?
The key is to evaluate your weaknesses in your current program. Ask yourself questions like:
- Do I have the proper resources to complete routine auditing and surveillance tasks?
- Does someone on my team possess the right knowledge and capabilities to manage and constantly improve our drug diversion program?
- Are we well equipped to proactively handle a diversion event using our monitoring software?
These are just some questions that may identify gaps that an outside resource can help support you.
What are some of the ways Professional Services helps hospital staff achieve their diversion program’s goals?
At Kit Check, we understand that hospitals are trying to manage a wide variety of tasks, including drug diversion prevention.
Kit Check Professional Services can help augment a hospital’s program and enable staff to devote time to other pressing tasks. The addition of a dedicated solutions consultant and account management team ensures that organizations can capitalize on the data and insight that Bluesight for Controlled Substances is able to provide – they can feel confident that they have guardrails and a safety net for program compliance and accountability, and can identify issues on the horizon that they may not have been able to otherwise.
To learn more, visit our Professional Services webpage.